Terms & Conditions

All accommodation is offered subject to availability at the time of confirmation and at the tariffs according to season. A deposit of £40 per room is required which is non refundable.

We are a non smoking hotel. However there is a smoking area outside front of hotel. Smoking is not permitted in any part of the building. Any evidence of smoking in bedrooms will result in Guests being asked to leave, irrespective of time of day with no refund. A further charge of £50 will be deducted from the credit card used to secure the booking.

Rooms will be made available to check-in from 1pm – 7pm on the day of arrival. Luggage may be left earlier if required. Rooms must be vacated by 10am on day of departure.

The rooms may not be occupied by more persons than stated or booked.

The proprietors do not accept responsibility for valuables left in rooms.

For security reasons, luggage may not be left unattended in the hotel to be picked up later on the day of departure.

Comfort and cleanliness are very important to us and we ask our guests to assist us by keeping their rooms clean and tidy and avoid undue noise and behavior which may disturb others.

The proprietors reserve the right to cancel accommodation without refund, if in their opinion the behavior of a guest is such that the comfort and enjoyment of others is thereby inhibited.

If the deposit has been paid using a debit or credit card authorised account number, then any payment owing due to cancellation, curtailment or damage (damage – minimum charge of £50), will also be made on this same account number by the proprietor. In the event of you not arriving for your booking (No show) and NO PRIOR notification being received then the full remaining balance will be due and will also be taken from the same account. The card holder will be notified of any such transaction.

When booking your holidays you are entering into a legally binding contract and it is recommended that you take out holiday insurance cover.

Booking-in times and No-shows

We have a strict booking in time policy which we strictly adhere to, even though your booking site may say differently.

Booking in — Earliest: 1pm, Latest Arrival Time: 7pm.
If you’re going to arrive later than 7pm, please contact Josie on 07720 841520

On the day of arrival, someone from The Stranded Hotel will call you in the morning to ask about your expected time of arrival. So please make sure you leave your mobile telephone number when you book with us.

If you’re stuck in traffic or delayed for other reasons, just pick up the phone and tell us. Or tell us when you book that you expect to be arriving late for whatever reason. But, please, still keep us informed of your progress if you’re delayed further. If we hear nothing after the 7pm deadline, we will treat it as a no-show, your stay with us will be cancelled and we’ll re-let the room. We will, however, refund your deposit via BACs once the room has been re-let.

If we fail to re-let the room for that night, a one night charge, on whatever room was booked, will be taken.

Parking

There is no parking at the hotel. There is, however, free parking on the street. These spaces are limited during the high season.

There is paid car parking on Bloomfield Road, Crystal Road, and Lytham Road.

We will do our best to help you on arrival with your car. We can provide you with a map of the car parks in the immediate area. Fees currently run at £7.50 per day.

Smoking

This is a non-smoking establishment. There is a £250 fine for smoking in the building.

Damages

Any damages caused will result in a fine of the full cost of the restoration.